Roca

Within CANADA: Items are shipped, free of charge,  via Oversized Mail by Canada Post. Oversized Mail does not include tracking or insurance. Expect 3 - 10 business days for delivery (depending on your location). Shipping can be upgraded to expedited shipping with tracking and insurance at check out.

There is a option for free delivery to your home for purchases made within Oakville and Burlington Ontario.


To UNITED STATES: Free shipping to the USA for orders over CA$50. Items are shipped via Light Packet Air by Canada Post. Light Packet Air does not include tracking or insurance. Expect 10 - 14 business days for delivery (depending on your location). Shipping can be upgraded to expedited shipping with tracking and insurance at check out.

Canada Post recommends these as guidelines not guarantees. Delivery dates do vary and can be increased by weather or volume and delays from COVID19. Due to Canada Post worker’s hours, any items ready to mail on Saturday or Sunday will not be shipped until the following Monday. I will try my best to get all orders out before the weekend.The product will be securely packaged in a box and this will ensure that it should not have any issues during shipping.


LOST or DAMAGED PARCELS

For parcels where shipping was upgraded to include tracking and insurance, any lost or damaged parcels can be claimed through their corresponding shipping provider. All upgraded shipping options include tracking and insurance (except for small parcel to the USA which is just tracked, but no insurance). For insurance please select Tracked Package to the USA.

For parcels that are shipped with NO tracking & insurance ( Regular Mail), we are not responsible for any lost or damaged parcels with no tracking & insurance.

Unfortunately for hygenic reasons, we do not accept returns. However please contact me of you are dissatisfied with your purchase for any reason.